Customer support
How can we help?
Raise a request about a quotation, certificate, audit, course, portal access, invoice, complaint or appeal. Every request gets a reference number and a first-response date.
Open a support request
Response times
| Request | First response |
|---|---|
| Quotation or application | Within 2 working days |
| Certificate verification query | Within 2 working days |
| Audit planning, training, portal, invoice | Within 2 working days |
| Complaint | Acknowledged within 2 working days; handled under the complaints procedure |
| Appeal | Acknowledged within 2 working days; reviewed by people not involved in the decision |
Working days: Monday–Saturday, 09:00–17:00 Pakistan time, excluding public holidays.
Reporting a false certificate?
If a document presented as a BVS certificate cannot be confirmed on the verification page, choose Certificate or verification and include the certificate number. Reports are treated confidentially.
Quick answers
Frequently asked questions
How do I get a quotation?
Use Request a quotation or open a support request with the topic "Quotation or application". Include the standard, number of sites and employees, and your timeline. BVS sends a written quotation within two working days.
How do I check whether a certificate is genuine?
Search the certificate number or organisation name on the verification page. The QR code on every BVS certificate opens its record directly.
How do I register for a course?
Choose a course in the course catalogue to register interest, or request in-house training for your team.
I can't sign in to the client portal.
Use "Forgot password" on the client portal. If your account is locked after several failed attempts, wait 15 minutes or open a support request with the topic "Client portal access".
How do I make a complaint or appeal?
Open a support request with the topic "Complaint" or "Appeal", or see complaints and appeals. Complaints and appeals are handled by people not involved in the matter.
Can BVS help us prepare our management system?
No. To protect impartiality, BVS does not provide consultancy. BVS can explain its certification process, requirements and timelines.