Trust
Complaints and appeals
Anyone may complain. Clients may appeal certification decisions. Both are handled by people independent of the subject.
Complaints
Anyone may complain about BVS, an auditor, or an organisation certified by BVS. We acknowledge each complaint, investigate it with people not involved in the subject, and tell you the outcome. Complaints about certified clients are also raised with the client.
- ReceiveAcknowledged
- InvestigateIndependent of the subject
- DecideAction agreed
- RespondOutcome in writing
Appeals
A client may appeal a certification decision in writing within 30 days. The appeal is reviewed by people who took no part in the original audit, review or decision. Submitting an appeal never leads to discriminatory action.
- SubmitWithin 30 days
- PanelIndependent members
- DecisionReasoned
- OutcomeCommunicated in writing